Terms and Conditions

Maruga Marketing House

Effective Date: January 2025

Company Name: Maruga Marketing House (“Maruga,” “we,” “our,” “us”) Website: www.marugamarketinghouse.com

Email: [email protected]

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the services, software systems, CRM platforms, automations, websites, funnels, and digital marketing tools provided by Maruga Marketing House.

By accessing our website, signing up for services, using our CRM systems, or engaging with our tools, you agree to be bound by these Terms. If you do not agree, you may not use our services.

2. Definitions

  • “Services” refer to all offerings provided by Maruga Marketing House, including but not limited to CRM setup and management, AI-enhanced communications, automations, workflows, websites, funnels, landing pages, email/SMS campaigns, analytics, consulting, and branding support.

  • “Client,” “You,” or “Your” means any individual or business using our services.

  • “Platform” means any customer relationship management (CRM) or software system provided or made accessible by us in connection with our services.

  • “Content” means any data, files, text, images, branding, leads, workflows, or materials you upload or provide.

3. Scope of Services

Maruga Marketing House provides marketing systems and support services including:

  • CRM setup, configuration, and management

  • Automation workflows and AI-assisted messaging

  • Email and SMS marketing systems

  • Funnels, landing pages, and lead generation systems

  • Websites and web pages

  • Social scheduling and integrations

  • Analytics, tracking, and reporting

  • Branding and strategic marketing support

Any services outside this scope require a separate agreement or written add-on.

4. Client Responsibilities

You agree to:

  • Provide accurate and complete information

  • Maintain the confidentiality of login credentials

  • Keep billing and payment information current

  • Comply with all applicable laws, including CASL, CAN-SPAM, TCPA, and privacy regulations

  • Obtain proper consent before contacting leads via email, SMS, or phone

You are solely responsible for the legality, accuracy, and compliance of all data, content, and communications you upload or send using our systems.

5. Payments, Subscriptions & Refunds

A. Payments

  • All services must be paid in advance unless otherwise agreed in writing.

  • Subscription services renew automatically unless cancelled.

  • Prices may change with notice.

B. Refund Policy

Due to the digital, customized, and service-based nature of our offerings, all payments are non-refundable, unless explicitly stated otherwise in writing.

C. Failed Payments

If payment fails, access to services may be paused or terminated until payment is resolved.

6. Intellectual Property

Client Ownership

You retain ownership of:

  • Your branding and trademarks

  • Your content and data

  • Your lead and customer information

Maruga Ownership

Maruga Marketing House retains ownership of:

  • Templates, workflows, and automations created by us

  • Proprietary systems, designs, and processes

  • AI-generated system assets created during service delivery

You are granted a non-transferable license to use these assets for your business only. Resale, redistribution, or transfer is prohibited.

7. Confidentiality

Both parties agree to keep confidential all sensitive information, including:

  • CRM credentials

  • Workflow structures

  • Strategy documents

  • Customer and lead data

  • Proprietary methods

Maruga Marketing House will not disclose confidential information except as required for service delivery or by law.

8. Acceptable Use Policy

You agree not to use our services for:

  • Spam or unsolicited messaging

  • Fraudulent, misleading, or deceptive practices

  • Harassment, abuse, or unlawful content

  • Violations of email, SMS, or advertising laws

Violation of this policy may result in immediate suspension or termination.

9. Platform Access & Limitations

Maruga Marketing House does not guarantee:

  • Continuous uptime

  • Error-free systems

  • Compatibility with all devices or browsers

  • Availability of specific third-party features

Third-party platforms (e.g., GoHighLevel) may change features without notice.

10. Termination

We may suspend or terminate services if:

  • Payments are not made

  • The platform is misused

  • These Terms are violated

You may cancel services at any time with written notice. Cancellation stops future billing but does not result in refunds for past charges.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Maruga Marketing House is not liable for lost revenue, profits, leads, or business outcomes.

  • We are not responsible for downtime, third-party failures, integrations, or user error.

  • All services are provided “as is” without guarantees of results.

12. Indemnification

You agree to indemnify and hold harmless Maruga Marketing House from any claims, damages, or legal actions arising from:

  • Your content or communications

  • Violations of marketing or privacy laws

  • Misuse of the platform

  • Unauthorized integrations

13. Amendments

We may update these Terms periodically. Continued use of services after updates constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of your applicable province, state, or jurisdiction.

15. Contact Information

Maruga Marketing House

  • www.marugamarketinghouse.com

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